Tag: Excellence

Enjoy Ron Culberson's insights on a variety of topics

What I Learned – Carolinas Center & Ferguson

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What I Learned – Carolinas Center & Ferguson

Welcome to Ron’s video blog called “What I Learned” where he describes what he has learned from his clients. If you click the link below, you will land on the video page to see Ron’s smiling face and hear his sultry voice! Or if you prefer to avoid all of that, you can read the […]

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What I Learned – Gas Authority & Coverys

    Welcome to Ron’s video blog called “What I Learned” where he describes what he has learned from his clients. If you click the image below, you will land on the video page to see Ron’s smiling face and hear his sultry voice! Or if you prefer to avoid all of that, you can […]

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Making Your Writing Better and More Fun

This is a great article from Ragan Communications on how to improve your writing.  Here is a taste and a link to the entire article. The artwork of M.C. Escher shows crazy worlds in which staircases appear to go nowhere and people “sit” upside down or sideways. The plywood pillar at your local museum is […]

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Does That Solve the Problem?

Alcohol-related injuries are on the rise in Australia so the owners of some bars are, get this, installing rubber sidewalks outside their bars. Really? This is comparable to building more cemeteries in response to an increase in alcohol-related deaths. When I worked in quality improvement, we understood that the symptoms were an indication of a […]

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It's Never Too Late to Get Better

A 79 year-old great-grandmother, Tomasa Herrera, was helping her great-grandson with his homework but was struggling with some of the material (probably the same physics problems my son brought to me).  Her great-grandson said, “You need to go back to school, Grandma.” Thankfully, she didn’t whack him up side the head or send him to […]

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It Takes More Effort To Cheat Than to Do it Well

A Washington Post article reported that 140 teachers and 38 principals were involved in an organized cheating scandal to help students, schools, and districts meet targets required by standardized testing.  Here’s the full article:  Atlanta Public Schools Embroiled in Cheating Scandal I may be missing something here but wouldn’t it be better to put the […]

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Doing it Well Means Doing The Work…Even When It's Fun

Sometimes we look at famous comedians and assume they were just born funny and that they don’t have to work at it.  In the movie Comedian, Jerry Seinfeld works his material over and over and over.  Similarly, I spoke with author and columnist Dave Barry and he admitted that writing humor was terribly difficult and […]

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Hospice Article

Here’s an article I wrote for the National Hospice and Palliative Care Organization on managing processes: Do it Well and Make it Fun:  Creating Excellence in All Processes

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Pelican vs. Travelpro: Who does it well?

Until recently, I loved the way that luggage companies treated you.  Something breaks, they replace it.  Of course if you abuse your luggage, or allow TSA to abuse it, the warranty doesn’t cover it.  But when handles, zippers, wheels, and the like break, the luggage companies typically take good care of you. I’m a fan […]

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Finding the Stories in Medicine

I’m a big believer in the power of stories to connect to others and to share important information metaphorically.  In the past few years, we have seen an increase in the use of stories in corporate environments to tell the story of the company, the products, and the customers. I think most staff want to […]

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