Tag: Travel

Enjoy Ron Culberson's insights on a variety of topics

My Car is Too Smart for My Own Good

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My Car is Too Smart for My Own Good

Some rental cars today seem as complicated as the latest tax laws. Since neither math nor mechanics are my God-given talents, encountering either is a challenge for me. You see, when I travel for work, I typically use Uber or Lyft. I love that everything is handled through the app, including the exchange of currency. […]

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Who Thought That Was a Good Idea?

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Who Thought That Was a Good Idea?

Someone once said that “common sense” is really “uncommon sense” because it seems to be in such short supply. This very well may be true. I remember attending my first Boy Scout camp and a group of older scouts convinced me to go ask the camp director for a “left-handed smoke grinder.” Needless to say, […]

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Humor, Take Me Away

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Humor, Take Me Away

An old television commercial showed a woman describing the many demands in her life and when she finally got to her breaking point, she looked towards the heavens and said, “Calgon, take me away.”  She was immediately transported to an overly sudsy bathtub and relieved of all the stress in her life. I’m not sure […]

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Sit Before You Leap

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Sit Before You Leap

I think I have a bit of a split personality. At times, I lean towards a stereotypical male approach of fixing things. If the faucet drips, I’m on edge until I de-drip it. If there is a squeak in a door hinge, the sound will drive me nuts until I oil it. And if my […]

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It’s the Simple Things Isn’t It?

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It’s the Simple Things Isn’t It?

The older I get, the simpler I get. OK, that didn’t sound right, but you know what I mean. You see, I don’t appreciate unnecessary complexity since life is complex enough even when things are going well. For instance, when I travel, I use my phone as an alarm clock because the hotel alarm clocks […]

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Royal Plaza on Scotts Does it Well and Has Fun!

I recently had the privilege of doing a presentation for the staff of the Royal Plaza on Scotts hotel in Singapore. Little did I know that they already embraced the concept of Do it Well, Make it Fun – perhaps even better than I do. In fact, the day I spoke, the local paper announced […]

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United I Stand, Qantas I’m Full

Dear United Airlines, I’m a big fan. I love having 1K status (even though I don’t understand how “1K” represents 100,000 miles flown). I’m grateful that I can board early so my carry-on bags have a home in the overhead bin and not under the seat in front of me where the feet on the […]

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Dear Hotel Manager

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Dear Hotel Manager, I don’t ask for much. I don’t need an upgrade and I’m perfectly happy with a king, queen or even double bed. But lately, I’ve noticed some trends that I’d like to address them with you. First, the bath towels should be stored, well, next to the bath tub. While, placing them […]

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Live Well. Have Fun.

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Welcome to a new feature on my blog. The goal of Live Well, Have Fun is to review products and services to see if they live up to the Do it Well, Make it Fun Test. Additionally, it will be good accountability for me to see if I, too, am Living Well and Having Fun! […]

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Doing Customer Service Well

If you apply my philosophy of Do it Well, Make it Fun to customer service, you could call it “Do What’s Right and Make it Easy.” Surprisingly, we’ve all experienced a wide range of service experiences – from doing nothing to exceeding our expectations.  At the risk of sounding whiney, I want to share two […]

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