Tag: hotel

Enjoy Ron Culberson's insights on a variety of topics

Humor, Take Me Away

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Humor, Take Me Away

An old television commercial showed a woman describing the many demands in her life and when she finally got to her breaking point, she looked towards the heavens and said, “Calgon, take me away.”  She was immediately transported to an overly sudsy bathtub and relieved of all the stress in her life. I’m not sure […]

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It’s the Simple Things Isn’t It?

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It’s the Simple Things Isn’t It?

The older I get, the simpler I get. OK, that didn’t sound right, but you know what I mean. You see, I don’t appreciate unnecessary complexity since life is complex enough even when things are going well. For instance, when I travel, I use my phone as an alarm clock because the hotel alarm clocks […]

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Royal Plaza on Scotts Does it Well and Has Fun!

I recently had the privilege of doing a presentation for the staff of the Royal Plaza on Scotts hotel in Singapore. Little did I know that they already embraced the concept of Do it Well, Make it Fun – perhaps even better than I do. In fact, the day I spoke, the local paper announced […]

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Dear Hotel Manager

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Dear Hotel Manager, I don’t ask for much. I don’t need an upgrade and I’m perfectly happy with a king, queen or even double bed. But lately, I’ve noticed some trends that I’d like to address them with you. First, the bath towels should be stored, well, next to the bath tub. While, placing them […]

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Doing Customer Service Well

If you apply my philosophy of Do it Well, Make it Fun to customer service, you could call it “Do What’s Right and Make it Easy.” Surprisingly, we’ve all experienced a wide range of service experiences – from doing nothing to exceeding our expectations.  At the risk of sounding whiney, I want to share two […]

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Treehotel Is Not For the Birds!

OK, so this new Treehotel falls into the category of done well and really fun.  The Treehotel in Harads, Sweden was built, literally, in the trees.  The six treerooms are located in unspoiled nature just outside this small town of 600 people. Here is a short description from their website: The idea behind Treehotel is […]

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