The Wall Street Journal reported that doctors who say they are sorry end up paying less in medical malpractice suits.
Don’t you think this is a good practice in all aspects of our lives?
If we make a mistake, we should apologize. When we let our pride stand in the way of making the human connection through a simple “I’m sorry”, we set ourselves up for more problems down the road. If you don’t believe it, just look at the trouble our political leaders have caused by saying they did nothing wrong when the evidence indicated otherwise.
Do it well. Say you’re sorry.