Enjoy Ron Culberson's insights on a variety of topics
We had just finished a lovely Valentine’s Day meal, celebrating the day after Valentine’s Day since we can never get a table at a decent restaurant on Valentine’s Day, and our server brought the bill. I placed my credit card on top of the bill accompanied by a two-for-one coupon. The server said, “Hrrrumph, you […]
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Have you ever seen what happens in a group of first graders when the teacher says, “I need a volunteer”? The hands shoot up like popcorn and every kid wants to get picked. In contrast, have you ever seen what happens in a group of adult learners when the instructor says, “I need a volunteer”? […]
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In the poker game of life, it’s not so much about the hand you’re dealt but how you play it. Sometimes, we spend so much time focusing on the bad hand, we fail to see the opportunities for playing our hand differently that are right under our noses. Recently, I visited a Denver restaurant with […]
Continue ReadingDear United Airlines, I’m a big fan. I love having 1K status (even though I don’t understand how “1K” represents 100,000 miles flown). I’m grateful that I can board early so my carry-on bags have a home in the overhead bin and not under the seat in front of me where the feet on the […]
Continue ReadingThe following was sent to me by my friend and colleague Rob Shore of WholesalerMasterminds.com. It’s such a great example of how to do customer service well and still have fun. If you are not familiar with Dollar Shave Club I know you will get a kick out of their promo video. I had an […]
Continue ReadingIf you apply my philosophy of Do it Well, Make it Fun to customer service, you could call it “Do What’s Right and Make it Easy.” Surprisingly, we’ve all experienced a wide range of service experiences – from doing nothing to exceeding our expectations. At the risk of sounding whiney, I want to share two […]
Continue ReadingI recently attended a weekend conference on sales offered by the National Speakers Association (NSA). As incoming president, I attend all of the events even when the topic is not something to which I am particularly drawn. Sales is not a topic to which I’m particularly drawn. You may ask, “Ron, as an entrepreneur, why […]
Continue ReadingI have a condition called Windshield Identification Blindness which means, for some reason, I not only can’t identify drivers through their windshields, I can’t tell if they’re motioning me to move forward or giving me the finger. This leads to awkward social situations where I wave at people I don’t know or sit in my car doing […]
Continue ReadingA woman in California is suing Starbucks because they (allegedly) would not let her use the restroom to fix her prosthetic leg, without buying something first. In other words, they felt it was better to give her a cup of hot steaming coffee so that while she hobbled to the bathroom on her wobbly leg, […]
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