A woman in California is suing Starbucks because they (allegedly) would not let her use the restroom to fix her prosthetic leg, without buying something first. In other words, they felt it was better to give her a cup of hot steaming coffee so that while she hobbled to the bathroom on her wobbly leg, […]
Continue ReadingCustomer Service is Alive and Well at Starbucks
December 22, 2011