Enjoy Ron Culberson's insights on a variety of topics
My family went out to dinner one night and the service was really slow. After a long wait, our server brought the burgers and fries but did not bring any ketchup. When we asked for some ketchup, the server said she would bring it right out. Ten minutes later we still didn’t have any ketchup. […]
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I travel quite a bit and I must admit that I’m a bit of a customer service snob. It’s not that I expect to be treated like royalty, you knave. It’s just that if I’m paying for a service, I feel I should be treated as if I matter. Recently, I was renting a car […]
Continue ReadingThe goal of Live Well, Have Fun is to review products and services to see if they live up to the Do it Well, Make it Fun Test. Additionally, it will be good accountability for me to see if I, too, am Living Well and Having Fun! I hope you find value in them. October […]
Continue ReadingIf you apply my philosophy of Do it Well, Make it Fun to customer service, you could call it “Do What’s Right and Make it Easy.” Surprisingly, we’ve all experienced a wide range of service experiences – from doing nothing to exceeding our expectations. At the risk of sounding whiney, I want to share two […]
Continue ReadingA study from Michigan State University reported that customer service employees who fake smile throughout the day end up with a worse mood and withdraw from work, which affects productivity. But if the same workers focus on something positive, such as a recent vacation, it genuinely affects their mood and they withdraw less. Read the […]
Continue ReadingNetflix announced that on September 1, they will change their subscription service by separating the cost of instant downloads from the cost of mailed DVD’s. For my family, that change will result in a 33% increase in our cost. I can’t understand why they would stick it to their customers like this. Don’t they realize […]
Continue ReadingUntil recently, I loved the way that luggage companies treated you. Something breaks, they replace it. Of course if you abuse your luggage, or allow TSA to abuse it, the warranty doesn’t cover it. But when handles, zippers, wheels, and the like break, the luggage companies typically take good care of you. I’m a fan […]
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