Funny speaker Ron Culberson began his career by serving people at the end of their lives as a home care social worker at Hospice of Northern Virginia (now Capital Caring). After several years, he became Manager of Counseling Services where he ultimately supervised a large department of social workers, chaplains, and bereavement counselors. Ron’s goal was to develop an excellent department of clinicians and to encourage his staff to find balance in the serious work they were doing.
Ron eventually became the Director of Quality Service, a senior management position. After being trained at the Institute for Healthcare Improvement, he developed and managed the first quality improvement and customer service program for Hospice of Northern Virginia. This program was instrumental in training staff in customer service, implementing a process improvement program, and preparing the organization for accreditation.
In 2020, Ron went back to “school” and became a certified Emergency Medical Technician (EMT). In 2022, he became a certified firefighter. He serves his local community through Wintergreen Fire & Rescue and Nelson County Emergency Medical Services.
