Funny speaker Ron Culberson began his career by working with people at the end of their lives as a home care social worker at Hospice of Northern Virginia (now Capital Caring). After several years, he became Manager of Counseling Services where he ultimately supervised a large department of social workers, chaplains, and bereavement counselors. Ron’s goal was to create a thriving department while at the same time encouraging his staff to both enjoy the work and to be fulfilled.
Ron eventually became the Director of Quality Service, a senior management position. After being trained at the Institute for Healthcare Improvement, he developed and managed the first quality improvement and customer service program for Hospice of Northern Virginia. This program was instrumental in training staff in customer service, implementing process improvement projects, and preparing the organization for regulatory certification.