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What to Do When Conflict Happens

February 20, 2013

Ron’s latest Huffington Post Blog:

Whenever I encounter conflict, something in the pit of my stomach turns and I feel a burst of adrenaline shoot through my body. It’s that instinctual fight-or-flight mechanism preparing me for battle… or to run.

If the conflict occurs in a dark alley and involves more than a dozen people, my instinct is to (wisely) run. If the challenge occurs anywhere else, such as with a friend, in a customer service situation or in the workplace, I tend to be drawn into the fray.

To continue reading this blog click here: Ron’s Huffington Post Blog

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Bias, Civility and Discourse in a Highly Connected World

February 19, 2013

As I’ve said before, I can be a pretty judgmental person. I don’t like being that way but I find that it’s almost automatic. And the outcome of my judgmentalism is usually a criticism, whether internally thought or externally spoken, of another person’s behavior or words. And almost always, this judgmentalism comes from my biases.

I think we are all biased no matter how much we’d like to think that we’re not. Whether we’re biased of culture, appearance, language, or behavior, we tend to make judgments based on those biases which have developed from our own experiences and beliefs. Some of these biases are benign and become nothing more than an opinion. Others can lead to discrimination, hurtful behavior, and even violence.

As a graduate student in social work, I was taught to be aware of my biases and to try not to let them interfere with my work. As a therapist in training, I did not want my clients to feel that I was not objective in the manner in which I provided services.

But, as I get older, I realize how harmful these biases can be and how hard it can be to keep them in check. Today, we live in a world that is so technologically connected, we have online conversations that allow us to open up dialogues we would have never had otherwise. But with that benefit comes toxic comments with no regard for the people at which they are directed. This is one of the dangers of biases.

Recently, I read a news article about a traffic death in a nearby community. The original report had few details and immediately, the online comments assumed that a homeless person was the victim. Several people disregarded the loss of life, because of who the victim was, and one person expressed more concern for the vehicle involved than the person. When the correct details of the accident were revealed, the victim was not who the readers had assumed but was instead, a child.

This is the new reality. While harsh opinions are not new, access for them and to them through online news, blogs, and social media is new. And I can’t help but wonder if the anonymity of online identities gives people even more freedom to speak critically than if we knew who they are.

I believe in the freedom to express ourselves and I would not want to restrict that freedom. At the same time, I wish we all could express ourselves with compassion and civility no matter how strongly we may feel about the issue being discussed.

Like I said, I tend to be judgmental. But when I see the intensity of online criticism and judgment, I realize how painful my own biases can be.

I’m committed to keeping my biases in check – or at least being more respectful in the way I express them. Will you join me? I think that’s what it means to Do it Well.

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Good Communication is as Simple as Paying Attention

September 11, 2012

Ron’s newest Huffington Post blog:

The Democratic and Republican conventions are a fascinating study in communication. While most of the speakers are communicators, they’re also saying what their constituents want to hear. There’s a lot of “he said, she said, we all want some ice cream” (or something like that).

The challenge with political speeches is understanding what was meant from what was said and then seeing what was really meant once the candidates are elected.

Interestingly, the same challenge occurs in our day-to-day interactions with friends, family, and colleagues. The difference is, we don’t have millions of people to hold us accountable for what we said. But when you boil it down to the basics, the key to good communication is really about paying attention.

To read the rest of the blog click here:  Good Communication…

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Tide Responds Well With Fun to The Onion

June 5, 2012

Last week, the satirical news source The Onion posted an article parodying viral online videos and randomly chose Tide as the focus of a mythical video that was out of control.  You can read the article here:  Detergent Video Article

In an unexpected stroke of genius, the folks at Tide responded with their own satirical video.  Instead of launching a legal attack or complaining about unnecessary bad press, Tide had a sense of humor and responded in kind.

You can read an article about the entire exchange at Ragan.com and you can see the Tide video below.

Now that’s how you do it well and make it fun!

Much Public Discourse is Discouraging

March 22, 2012

Stressed Woman 150x150 Much Public Discourse is DiscouragingRush Limbaugh recently called a female law student a “slut” because of her stand on abortion and health insurance. Jon Hamm called Kim Kardashian an “idiot” because of her role in reality television. And many people routinely refer to the President of the United States by less than complimentary terms.

I don’t mind when people disagree. Differing opinions are a good thing. But I can’t stand it when people disagree disrespectfully.

I was raised by parents who held respectfulness in high regard.  I was taught to consider other people when speaking and making decisions.  In social work school, I was taught that I can help others best when I understand where they’re coming from.

I believe a lot of people miss one important element in the course of disagreement – respect for the other person.

We don’t have to agree with the person.  We don’t have to like the person.  We simply need to respect that they are another human being with a different perspective than our own.

You’d be amazed at how differently conversations evolve when we show mutual respect.

Someone once said, “You just treat issues bare fisted but treat people with gloves on.”

The philosophy behind Do it Well, Make it Fun is to approach all aspects of our work and life with excellence while paying attention to the process.  Whenever we deal with other people, excellence comes from communicating clearly.  The process is all about empathy.  By combining clarity and empathy, we are much more likely to communicate respectfully.  By doing so, we also have a greater chance of influencing others with our ideas.

 

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