One of my biggest challenges is trying not to get caught up in what I call Hangnail Experiences – those little annoyances that are not really that important but tend to consume us.  I experienced one of those today when I received criticism about something I did.  About an hour later, after feeling sorry for

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The General Services Administration came under fire last week for sponsoring a conference that included a mind reader and a comedian. The cost of the event was $823,000 and was described as “excessive and wasteful” by officials, including President Obama. I don’t know all the details about this particular event but as someone who is

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I recently attended a weekend conference on sales offered by the National Speakers Association (NSA). As incoming president, I attend all of the events even when the topic is not something to which I am particularly drawn. Sales is not a topic to which I’m particularly drawn. You may ask, “Ron, as an entrepreneur, why

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Ever notice how certain organizations or industries have a reputation for bad services? DMV – slow lines and bad attitudes Telemarketing – dinnerous interruptus Car dealerships – pushy and money-hungry Paparazzi – obnoxious, invasive, and ruthless And… Hospital food – tasteless and unhealthy Knowing that most of the world sees these poor services in a

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